Web orders are eligible for a return (store credit only) and exchange only 14 days after purchase and must be pre-approved by Masao General Store.
All shipping will be paid by customer.
Requirements for exchange:
• Merchandise must be returned within 14 days days after purchase.
• Merchandise must not be worn, altered, damaged, or washed.
• Merchandise must have all tags and accessories attached.
• Shipping and handling charges are not refundable.
• Shipping charges are not reimbursed on returned items.
• Discounted, Promotion, Sale & Special Order items may not be returned for a refund.
• We are unable to process your return if these requirements are not met.
**Please understand that we are a small business and our goal is to give you the best quality product, therefore before we send we do our best to check the product for any flaws to avoid returns.